Refund Policy

1. Purpose

This Refund Policy defines the conditions under which refunds may be granted by PECB and outlines the process customers must follow to request a refund.

For simplicity, the term “PECB” is used throughout this policy to collectively refer to all entities that offer PECB-branded products or services.

2. Scope

This policy applies to all refund requests related to payments made to PECB, including but not limited to Training, Certification, Examination, Store, and PECB Skills.

3. Refund Eligibility

PECB offers a refund only for certain circumstances as outlined below. Requests for a refund can be submitted only if at least one of the following conditions applies:

1. A double payment has been made for the same invoice.
2. If it is demonstrated that the training or service delivered did not match the scope described in the applicable product or service description.
3. Refunds for conference tickets apply exclusively to the following categories:

• Regular tickets
• Tickets purchased through Network Discounts provided for partners, trainers, or certified individuals.

All other ticket categories are non-refundable.

4. A candidate has made a payment by mistake for a direct exam. For all other exam-related cases, please refer to the Exam Rescheduling and Cancellation Policy.
5. A candidate has made a payment by mistake for a certification application or an upgrade.
6. Payments made for in-person training course launching events/partner events are non-refundable.
7. A verified technical issue prevents a customer from canceling a PECB Skills subscription, or prevents them from obtaining a certificate.
8. A CUP or CAP has been rejected.
9. Products sold through the Store are digital products and are non-refundable once access or download has been provided. Refunds may be considered only in exceptional cases where the issue is directly attributable to PECB, such as defective digital files, incorrect product delivery, or technical issues that prevent access.

Customers submitting a refund request must provide all relevant documentation and evidence to support their claim, using the Refund Request Form. All refund claims must be submitted within 7 days of purchase. Claims received after this period may not be accepted.

4. Review and Decision Process

All refund requests are reviewed by PECB based on the information and evidence provided. Following the review, one of the following decisions will be issued:

• Refund approved: If approved, the refund will be processed by PECB’s accounting team using the same payment method originally used by the customer. If the customer requests a different refund method, this must be clearly indicated in the refund request form along with all relevant details. Customers may opt to receive their refund as account credit, which can be used toward future PECB products or services. Please allow up to 14 working days for the refund to be processed.
• PECB will refund the exact amount it has received in its bank account. If any fees were applied against your invoice, they will be deducted from the refund.
• If reimbursement is made via bank transfer, the person requesting the refund will be responsible for covering any bank fees charged to the sender (PECB).

  Refund refused: PECB reserves the right to decline a refund request if there is evidence of fraud, refund abuse, insufficient supporting documentation, or any other deceptive or improper actions. Once the review process is completed, PECB’s refund decision will be considered final.

  Important Note:
  

• PECB will refund the exact amount it has received in its bank account. If any fees were applied against your invoice, they will be deducted from the refund.
• If reimbursement is made via bank transfer, the person requesting the refund will be responsible for covering any bank fees charged to the sender (PECB).
  

  5. How to submit a refund request

To request a refund, customers must complete the Refund Request Form and submit it, along with all supporting documentation, to: refund@pecb.pecbweb.com.

All refund claims must be submitted within 7 days of purchase. Claims received after this period may not be accepted.